Charges billed twice, fuel above the published rate, labels you voided, parcels that never shipped. Every line checked before you pay it, with the evidence.
Do it yourself, first month free. Or book a call and we do it for you: we file the claims and take 30% of what comes back, nothing if we find nothing.
What happens to a carrier invoice at Overbill: it arrives, every line is read and checked, each overcharge is shown with its evidence, the claim is filed, and the credit is tracked back.
Seven steps, each a screen of the app as a customer sees it, from the carrier’s email to the credit and the decision to pay.
The screens and figures below are illustrative, not a customer’s data.
Forward the carrier’s email to your company’s own invoice address, once, or set a rule. When it carries only a link, as UPS’s does, Overbill asks you to download the file and send it. The file is listed the moment it lands: a data file or a PDF is read on arrival once our team has checked a first file of its layout, and a scan is keyed in by us.
Every line is shown beside the row of the file it came from, so you can see how it was read and say so if a column is wrong.
Against each other, what you shipped, your rate card and the carrier’s published fuel percentage. A check that could not run says so, and why.
Billed, expected, where the expected price came from, the shipment behind it, and the days left to claim: by your agreement’s window once you add it to the account, or by the carrier’s where it is on file.
A dispute file keyed the way the carrier keys its invoice, for you to send from your own account, or for us to send when we do it for you.
When the credit appears on a later invoice, it is matched back to the claim it pays, and what is still open stays open.
An invoice with nothing open is marked OK to pay before its due date, on the rules you set in Setup. One you have paid already is checked just the same.
A finding is a line, what it should have cost, and the evidence for it: the invoice itself, the file of what you shipped, your rate card or the carrier’s published table.
Two identical base charges appear for the same parcel, and no credit nets the second. Found from the invoice alone.
Same tracking number, service, date and $21.40 base charge on both lines.
You voided this label before it travelled, and UPS billed it anyway. A label that never travelled is disputed in full.
1Z 4471: label voided, no carrier scan.
No parcel 1Z 4518 is in your shipments file, on dates the file covers for this account. Every charge billed on it is disputed.
No shipment with this tracking number in your shipments file.
The same parcel billed twice, on one invoice or across two. Found from the invoice alone, on every carrier we read.
A base rate above your rate card for that service, zone and weight, once the card is loaded in Excel: on DHL Express, FedEx and Aramex. DHL Express Worldwide in dirhams is also checked against DHL’s published UAE prices.
A fuel percentage above the carrier’s published rate for the ship week, for the weeks we hold its table: on UPS, DHL Express, Aramex and FedEx exports.
Labels you voided and parcels that never shipped, still billed. Found with an export of what you shipped.
On UPS, DHL Express and FedEx, a billed weight above the parcel’s actual or volumetric weight. Found with an export that carries weights and dimensions.
A flat fee above the price in your rate card, or a residential fee on a parcel your export shows went to a business. DHL’s flat fees in dirhams are also checked against its published UAE prices.
Your forwarder’s air, sea and road bills are checked too: freight by lane, fees, fuel and bunker, and origin charges.
Forwarder bills, checkedSee what you really pay per carrier, service and surcharge, month by month, and where the money goes. Reports come with both offers, on screen, by email or as a feed for your spreadsheet.
The same tool either way, and the same reports.
First month
free.
Upload or forward your invoices. Overbill flags every error with its evidence, and you file the claims from your own carrier account. You keep everything you recover.
Cancel anytime. No VAT is added: Overbill Ltd is not registered for VAT.
No find,
no fee.
Send us 90 days of invoices. We audit every line, file the claims with your carriers and track every credit. You pay 30% of what they credit back, and nothing if we find nothing.
One short agreement, signed before we start. For shippers spending $1M or more a year on carriers.
An illustrative shipper spending $1.9M a year on parcel carriers. It is not a client: our first clients’ results will take its place here, with their permission.
Your carrier invoices and, for more checks, your rate card in Excel and an export of what you shipped from your shop or warehouse system. No login to your carrier accounts and no access to your systems: you upload the files or forward the invoice emails.
Your files are stored in the EU, encrypted, and seen only by you and the people you invite. They are never shared with a carrier or anyone else. The details are in our privacy policy.
If you do it yourself, the first month is free, so you have lost nothing, and you can cancel anytime. If we do it for you, you pay nothing: our fee is 30% of what your carriers actually credit back.
Overbill Ltd, an independent UK company. We sell no shipping labels and take no commission from any carrier, so we are only ever on your side of the invoice. When we do it for you, you deal with the founder directly.
UPS, FedEx, DHL Express, Aramex and SMSA, in CSV, Excel or a PDF with text: our team checks the first file of each layout and the charges on it, and every file after it in that layout is read the moment it arrives; a file no layout can read, a scan among them, is keyed in by us. On all five we check charges billed twice and, with an export of what you shipped, labels you voided and parcels never shipped; on UPS, DHL Express and FedEx, billed weight too. Fuel is checked against the carrier’s published percentage on UPS, DHL Express, Aramex and FedEx exports, for the weeks we hold its table, but not on an Aramex parcel with cash on delivery. Once your rate card is loaded in Excel, base rates on DHL Express, FedEx and Aramex are checked against it, and its flat and per-parcel fees on every carrier; UPS’s Billing Center data file names no service, so UPS base rates are not checked from it. Another carrier? Write to [email protected] or book a call first, and we will tell you what we can check. Freight: forwarders’ air, sea and road bills, checked against your own rate card by lane, with a call with us to set them up (forwarder bills, checked); and US less-than-truckload bills from Old Dominion and XPO.
Yes. Invoices billed in dirhams, Saudi or Qatari riyals, Omani rials or Bahraini dinars are checked in the currency they are billed in, like dollars, pounds and euros, and your claims stay in that currency. Your rate card is read in the currency of the account it prices. Without a card, DHL Express Worldwide and DHL’s flat fees billed in dirhams are checked against DHL’s published UAE prices; an account billed in dollars has its rates checked against its own card only. Plans are priced in US dollars. Kuwaiti dinars? Write to [email protected] first.
It depends on the carrier and on your agreement. The public terms of DHL Express and SMSA in the UAE and Saudi Arabia, and of UPS and FedEx in the UAE, state no window to dispute an invoice, and Aramex’s may allow only seven days from receipt. That is why Overbill checks each invoice as soon as you send it in, and marks it OK to pay or leaves it for you to review. An invoice sent in before it is due has its errors in front of you, with the evidence, before you pay it: in time to dispute them, or to pay less where your carrier’s terms allow. If your agreement sets a window, add it to the carrier account in Setup, and every finding shows the days left to claim.
Start with your own invoices today, or book a call and pay only on what we recover.