What you get, and what we do not promise

1Who these terms are between

These terms are between Overbill Ltd, a company registered in England and Wales, number 16315639, with its registered office at 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, and your business, wherever it is. "We" and "us" mean Overbill Ltd, and "you" means the business that uses the service. They apply from the moment you sign in.

This is a business-to-business service. It is not intended for consumers, and consumer cancellation rights do not apply.

2Who may have the free month

• Anyone may sign up and start the free month. No invitation or approval is needed.
• It is for a business with its own carrier accounts. You may sign in with any email address, a personal or free mailbox included.
• One free month per person. It runs from the first company you create, and any other company you create shares the days that are left.
• You may use it only for your own business’s invoices, and not to study how the service works for another business.

3The free month

For 30 days from the day you create your first company, the whole service is free. We check the carrier invoices you send, those you have already paid and new ones before you pay them, and show what we find with its evidence: what was billed wrong, what can still be claimed and by when, and what could not be checked and why. Its scope:

• Up to £200,000, €240,000 or $260,000 of shipping spend in each calendar month of invoice dates, depending on whether your company’s plan is priced in pounds, euros or US dollars, counted in that currency in the order the invoices reach us. An invoice in another currency is converted into it at the invoice date; a Gulf currency held to the US dollar is converted at that fixed rate. The invoice that takes a month past that amount is included.
• Beyond that amount, later invoices for that month are still received and checked, but their results are shown only once you choose a plan. Nothing needs to be sent again.
• Every carrier account on the invoices you send.
• The documents you make available: your invoices, and your shipment records and rate agreement if you send them. Where a check needs a document you did not send, the report says so.
• Our normal reading of your files, including a person confirming a layout we have not seen. Anything more — keying in scanned invoices, setting up a contract by hand, a new connection — is agreed with you before we do it, and may be quoted as setup (clause 6).
• When the 30 days end, a plan is needed to keep using the service. Until you choose one, you can still read what is already there, but not add to it.
• A date the app shows for your report is our aim, not a guarantee. We give no undertaking about how much we will find, or that we will find anything at all.

4No obligation, and what you keep

• The free month costs nothing, and you are under no obligation to subscribe or to buy anything else.
• You keep what you recover. On the free month and a subscription we charge no percentage of, and no fee on, any credit or refund a carrier gives you. Only the done-for-you service of clause 7 is paid from what is recovered.
• The report is yours to keep and use. It shows what was found and the evidence for it, not the rules and reference data behind the checks.

5Subscriptions

A subscription checks your new carrier invoices as they arrive, prepares claims and tracks credits. It starts only when you choose it on your Plan screen and confirm the price shown there. No subscription is charged without that confirmation, and a change to its price never applies to a month that has started.

6Setup and assisted service

Work done by a person beyond the normal service — a one-off setup for contracts, unusual files or connections, a monthly assisted service — is quoted and agreed with you in writing before it starts, with its scope and the effort included. It is never unlimited, and nothing is charged for it without that agreement.

7We do it for you

If you ask us to audit your invoices and file the claims for you, we agree it first in a short written agreement, signed before we start. Unless that agreement says otherwise:

• We audit up to 90 days of your carrier invoices, and later invoices where the agreement covers them.
• We file the claims with your carriers on your behalf, from the evidence in our findings, and track the credits.
• Our fee is 30% of what your carriers actually credit or refund as a result, invoiced once the credit has been given. If nothing is recovered, you owe nothing.
• Where that agreement and these terms differ, the agreement applies.

8If you started a look back under our earlier offer

If you started a look back before 17 September 2026 and accepted the terms in force at the time, including the fixed fee owed once carrier credits matched to its claims reached that fee, those terms continue to apply to that look back unless we both agree otherwise in writing. That version of these terms is available on request.

9What you are responsible for

• Having the right to give us the documents you send, and to have us process them.
• The accuracy of what you send. Our findings are only as good as the rate card and shipment data behind them.
• Every decision about what to claim and what to dispute. You send each claim from your own carrier account, unless we file it for you under clause 7. We give you the evidence; the decision and the relationship are yours.
• Your own obligations to your carrier, including under any contract we have not seen.

10What we do not promise

This clause protects us, and it is the one worth reading twice.

• We do not guarantee recovery. Whether a carrier accepts a claim is the carrier's decision, not ours, and it may refuse a finding that is correct.
• We are not giving legal, accounting or tax advice. A finding is an analysis of your billing, not advice on your contract.
• Dispute windows are indicative unless we say they are verified. Where we have not checked a window against a carrier source, the report says so, and you should not rely on it as a deadline.
• Coverage is not total. We check what our rules support against the data you provide. A charge we do not check is not a charge we have declared correct.
• The service is provided as it is. We do not promise it will be uninterrupted or error free, though we will tell you promptly when something has gone wrong.

11Your data and your documents

Your invoices, rate cards and shipment data remain yours. We use them to provide the service and for nothing else: not to build a product for anyone else, not to train a model, and never shown to or shared with another customer. What we learn about how a carrier lays out its files or names its charges, never your amounts, names or shipments, may help us read other customers’ files once several customers have confirmed it.

• If you do not subscribe, your company, its documents and its findings are deleted 90 days after your report is sent, unless you have agreed something further with us. Ask sooner and it goes sooner.
• If your subscription ends, your company is deleted 90 days after it ends, and we email you seven days before, unless you subscribe again or have agreed something further with us.
• While you subscribe, your invoices, shipment data and the files they came from are kept, and you can ask us to delete any of them sooner, as the privacy policy says.
• If we invoice you for anything, we keep what supports the invoice for as long as the law requires us to keep our own accounting records.

How we handle personal data inside those documents, and where everything runs, is in the privacy policy. We sign a data processing agreement before you send anything, if you ask.

We may describe our work in anonymous, aggregate terms. We will not name you, quote you, or use your logo without your written permission.

12Confidentiality

Each side keeps the other's confidential information confidential, and uses it only for the purpose it was given. Your rates and contract terms are commercially sensitive and we treat them that way. This survives the end of the agreement. We are happy to sign a separate non-disclosure agreement before you send anything.

13Our software and your reports

The service, the software behind it, its rules and our carrier reference data remain ours. Your report, findings and dispute files are yours to use however you like.

You may not resell the service, or use it to check invoices belonging to a business that is not yours, without our written agreement.

14Liability

Neither side excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.

Subject to that, our total liability to you is limited to the fees you paid us in the twelve months before the claim. Where you paid nothing, that figure is nil, which is the honest consequence of the free month being free.

Neither side is liable to the other for loss of profit, loss of business, or indirect or consequential loss. In particular we are not liable for a claim your carrier rejects, for a payment you withheld, or for the consequences of a decision you took on the strength of a report.

15Ending it

• You can stop at any time: tell us, and we delete your company as in clause 11. Anything already invoiced under an agreement stays owed.
• We can end a free month at any time, or immediately if the service is used in a way these terms do not allow.

16Changes to these terms

We may change these terms. A change never applies to a free month already started, or to a subscription or quote already agreed, without your agreement. Older versions are available on request.

17Law

These terms are governed by the law of England and Wales, and its courts have exclusive jurisdiction. If a clause turns out to be unenforceable, the rest still stands.