Send us one month
We check the supported charges against your agreed rates and your own shipment records, and send back a report showing the discrepancies, the evidence and what may still be recoverable. Free, and there is nothing to sign.
Prefer not to email attachments? Say so and we will send you a secure upload link instead.
What to send
Three things, in whatever format you already have. Nothing needs preparing.
- 1
Your carrier invoices
One month is enough to be useful; more is better. CSV, XLSX or PDF, exactly as the carrier sent them.
- 2
Your rate agreement
Usually a discount letter of a page or two. Whatever states your rates, discounts, minimum charge and how fuel is applied.
- 3
A shipment export
From your shipping software, WMS, or the carrier's own portal. Ideally with weights, dimensions, service and delivery dates — if some of that is missing, we will tell you which checks could not run rather than quietly dropping them.
What you get back
A report
Every discrepancy we can support, each with the amount billed, the amount expected, the term it comes from and the shipment behind it. PDF, with the detail as a CSV.
What is still claimable
Carrier dispute windows differ, and some of what we find will already be out of time. We say which, and we mark any window we have not yet verified against a carrier source rather than assert it.
No strings
Claim it yourself, hand it to someone else, or do nothing. The report is yours to keep either way, and there is no obligation to continue.
What happens to your files
You are handing commercial documents to a company you have just met, so this matters more than the offer does.
- Your files are stored on our own server in Germany. They are never copied to a laptop.
- They are used to produce your report and for nothing else. We do not pool them, sell them, or use them to train anything.
- Ask us to delete them at any point, including as soon as you have the report, and we will confirm when it is done.
- If you would rather not send attachments by email, ask and we will send a secure upload link instead.
- Happy to sign an NDA before you send anything — just say.
The full picture, including where every part of the system runs and who our sub-processors are, is on the security page.
Who this suits
UK online retailers spending roughly £15,000 to £50,000 a month on parcels, with their own carrier account and one main carrier. Usually the trigger is something specific: surcharges you cannot explain, a rate increase you have not modelled, a new agreement, or bills climbing faster than volume.
If you are a 3PL re-billing shipping to your own clients, that is a different job and we are honest that we do not do it yet. Tell us anyway — we would like to know.
Ready when you are
[email protected] — or send the files straight over and we will take it from there.